Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to serve as a strategic partner for its largest customers.

Key Responsibilities

• Build and maintain strong relationships with enterprise customers as the primary contact post-sale
• Ensure successful onboarding and drive product adoption through collaboration and training
• Act as a customer advocate, managing renewal processes and identifying upsell opportunities

Required Qualifications

• 5+ years in a B2B customer-facing role in Customer Success
• Strong understanding of Customer Success frameworks and lifecycle management
• Demonstrated success in driving customer adoption, retention, and expansion
• Experience with HubSpot and ChurnZero or similar Customer Success software
• Experience in the cybersecurity industry is a plus