Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to drive customer satisfaction and retention among enterprise clients.

Key Responsibilities:

• Support customers throughout the HealthSnap Customer Journey, from implementation to growth
• Act as a trusted advisor to customers, driving adoption and delivering value from the platform
• Leverage customer data to provide actionable insights that enhance engagement and retention

Required Qualifications:

• 5+ years of Customer Success Management/Account Management experience in a healthcare setting, with SaaS experience preferred
• Expertise in healthcare industry domains such as revenue cycle management or electronic medical records
• Experience working with executive leadership in healthcare systems
• High proficiency in CRM and modern SaaS Customer Success tools
• Data-driven strategic thinker with experience in analyzing information to drive customer engagement