Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to oversee client experiences and ensure successful adoption of SaaS products.

Key Responsibilities

• Manage client relationships and drive retention, loyalty, and satisfaction
• Monitor client health and engagement to proactively identify at-risk clients
• Collaborate with sales to ensure successful client lifecycle and identify renewal opportunities

Required Qualifications

• 3-5 years of client-facing experience in a Customer Success role with large organizations
• Ability to thrive in a dynamic, fast-paced environment
• Strong organizational skills and a passion for process improvement
• Proven ability to build relationships with mid and senior-level executives
• Experience with Salesforce, Gainsight, or equivalent CRM systems