Enterprise Customer Success Manager

Job Summary

A company is looking for an ECSM Manager to lead a team of Enterprise Customer Success Managers supporting Named Accounts.

Key Responsibilities

• Own customer outcome achievement across a strategic enterprise portfolio and ensure measurable success
• Lead, coach, and develop a team of senior Enterprise Customer Success Managers, focusing on performance and capability progression
• Drive operational rigor and partner cross-functionally to enhance customer outcomes and delivery models

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing function
• 3+ years of people leadership experience, including leading senior individual contributors
• Proven ability to coach teams toward outcome- and value-based customer engagements
• Strong business acumen with experience measuring success through data and customer value signals
• Ability to lead through ambiguity and change in a complex, matrixed environment