Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Manage a portfolio of approximately 20-25 enterprise accounts with over 2500 employees
• Develop and maintain strong relationships with Director and VP-level stakeholders
• Drive product adoption through ongoing guidance, training, and customized solutions

Required Qualifications

• 5+ years in Customer Success, with at least 2 years working with enterprise-level clients
• Strong business acumen and knowledge of Customer Success practices
• Customer-centric mindset
• Experience in Recruiting and SaaS start-ups is a plus
• Analytical and data-driven thinker capable of summarizing information for senior stakeholders