Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to oversee customer relationships and drive strategic partnerships with enterprise accounts.

Key Responsibilities

• Build and maintain strong relationships with enterprise customers
• Conduct Quarterly Business Reviews and provide strategic guidance to drive customer retention and growth
• Manage customer inquiries and provide ongoing technical and administrative support

Required Qualifications

• 3+ years of experience as a Customer Success Manager
• 1-2+ years of experience supporting enterprise customers in a CSM role
• Proficiency in Salesforce and Excel; Gainsight is a plus
• Experience in managing complex, cross-functional projects
• Self-motivated with a strong focus on customer satisfaction