Enterprise Customer Success Manager

Job Summary

A company is looking for a Manager, Enterprise Customer Success.

Key Responsibilities:

• Lead and develop a team of Enterprise Customer Success Managers focused on the post-sales customer experience
• Coach the team on presenting performance results and ensure achievement of customer retention and revenue targets
• Collaborate with other departments to enhance processes and tools supporting customer success initiatives

Required Qualifications:

• 3-5 years of management experience in Enterprise Customer Success, Account Management, or Sales
• Proven ability to develop successful customer success management teams through leadership and motivation
• Experience in managing the customer lifecycle from onboarding to renewal
• Familiarity with Microsoft Office and Google Suite products
• Strong interpersonal skills and ability to build rapport with customers and colleagues