Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager based in Canada.

Key Responsibilities

• Manage a portfolio of approximately 50 strategic global Enterprise accounts
• Ensure a seamless customer experience from onboarding through engagement and renewal
• Drive customer adoption, retention, and account expansion through proactive engagement

Required Qualifications

• 8+ years of experience in customer-facing account management, sales, or customer success roles
• Experience managing a book of 50+ customer accounts and handling complex negotiations
• Strong understanding of customer success principles and strategies
• Experience in SaaS and familiarity with Salesforce
• Ability to work independently and collaboratively in a remote environment