Enterprise Customer Success Manager
Job Summary
A company is looking for an Enterprise Customer Success Manager to oversee large business and enterprise customers, ensuring their sustained success.
Key Responsibilities
- Develop and execute customer success plans based on desired business outcomes
- Ensure customers maximize the value from their investment and usage of licenses
- Consult with customers to solve problems, analyze data, and identify areas for improvement
Required Qualifications
- Minimum of 2 years of experience in B2B SaaS
- Customer-facing experience
- Experience in helping customers deploy and realize the value of purchased products
- Experience building relationships with senior business and platform stakeholders
- Background in HR Tech, Workforce Management, or related industries is advantageous
COMPLETE JOB DESCRIPTION
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