Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to drive customer satisfaction and business outcomes for enterprise accounts.

Key Responsibilities

• Lead strategic relationships with enterprise accounts to drive adoption, retention, and growth
• Develop and execute account plans aligned with customer goals and business outcomes
• Conduct regular executive business reviews to assess progress and identify expansion opportunities

Required Qualifications

• 5-7 years of experience in Customer Success or Account Management in a SaaS environment
• Experience managing enterprise portfolios and driving measurable results
• Strong understanding of DOT compliance and its connection to technology adoption
• Ability to build trust with senior stakeholders across various departments
• Data-driven and collaborative approach to translating customer objectives into business outcomes