Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Manage a portfolio of large, complex customers to drive retention, satisfaction, and expansion
• Define success metrics with clients and monitor progress against business and social impact goals
• Collaborate with cross-functional teams to ensure a seamless client experience and address any issues

Required Qualifications

• 5-10 years of experience in Customer Success, Partner Success, or Account Management in SaaS or a related field
• Proven track record managing enterprise or Fortune 500 customers with strong retention and satisfaction outcomes
• Expertise in CSR, employee engagement, and social impact programs
• Experience in developing and executing strategic program initiatives
• Ability to mentor and support other team members in account strategy and program execution