Enterprise Customer Success Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 31, 2026

This job expires in: 4 days

Job Category: Account Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level, Executive Level

Job Summary

A company is looking for an Enterprise Customer Success Manager (Remote).

Key Responsibilities

Build and maintain relationships with executive leadership to align client business strategy with company goals
Partner with sales to drive renewals, minimize churn, and identify upsell opportunities
Conduct Quarterly Business Reviews (QBRs) and provide feedback to influence product development

Required Qualifications

8+ years of experience in a customer-facing role with large enterprise clients
Strong understanding of financial services SaaS and technical proficiency with enterprise software
Proven ability to manage complex, long-term projects
Exceptional executive-level communication and presentation skills
Ability to analyze usage data and derive actionable insights

COMPLETE JOB DESCRIPTION

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Company Overview

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