Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager for the Asia region.

Key Responsibilities

• Manage a portfolio of Enterprise customers across Asia and serve as a trusted post-sale partner
• Lead onboarding, adoption planning, customer reviews, and success plans to ensure customers achieve strong outcomes
• Track usage, engagement, satisfaction, risks, and renewal readiness across assigned accounts

Required Qualifications

• Proven experience in customer success, account management, relationship management, or post-sale support
• Strong ability to manage multiple accounts across countries and priorities
• Strong stakeholder management and communication skills
• Ability to use data to track adoption, account health, and renewal risk
• Experience in education, EdTech, publishing, digital platforms, SaaS, or subscription-based services is preferred