Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Manage a portfolio of high-value brokerage and team customers, serving as their primary strategic contact
• Oversee onboarding and implementation for new customers, ensuring successful adoption and engagement
• Analyze account performance data to identify trends and opportunities for customer growth and retention

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, Consulting, or a similar client-facing role
• Experience with complex or strategic accounts in a SaaS environment
• Strong analytical skills and proficiency with productivity tools
• Ability to lead initiatives and mentor peers within a customer-facing team
• Bachelor's degree or equivalent work/military experience