Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to serve as a trusted advisor for enterprise customers.

Key Responsibilities

• Guide customers through onboarding, implementation, and long-term adoption of the AI search platform
• Lead onboarding engagements and ensure smooth integration and value realization across customer projects
• Proactively monitor customer health and usage metrics to identify churn risk and expansion opportunities

Required Qualifications

• 5+ years in technical, customer-facing roles such as Customer Success or Implementation Consultant, preferably in B2B SaaS
• Experience working with technical users of developer tools or AI/LLM-based platforms
• Strong commercial instincts and experience managing renewal cycles and using CRM tools
• Deep empathy for customer outcomes and a passion for helping users maximize technology value
• Self-driven with the ability to thrive in fast-moving, ambiguous environments