Enterprise Customer Success Manager

Job Summary

Owning and elevating strategic partnerships, the full-time Enterprise Customer Success Manager will manage a portfolio of enterprise-level clients remotely, ensuring high engagement and driving product adoption to achieve measurable ROI.

Key Responsibilities:

• Manage a portfolio of enterprise-level clients, ensuring high engagement and retention
• Develop strategic relationships with executive stakeholders at client organizations
• Lead in-depth business reviews to align Suralink's solutions with customer objectives

Required Qualifications:

• 4-6 years of customer success experience managing mid to large accounts in SaaS or a related industry
• Proven track record of managing complex accounts
• Strong understanding of customer success processes
• Experience driving adoption and managing executive relationships
• Self-motivated with a demonstrated ability to take initiative