Enterprise Customer Success Manager

Job Summary

Managing a portfolio of 25 to 35 enterprise accounts, the full-time remote Enterprise Customer Success Manager will ensure client engagement throughout the customer journey, utilizing data and insights to drive product adoption, renewal, and expansion in K-12 educational technology.

Key responsibilities

• Oversee client success planning and conduct business reviews to drive successful outcomes for assigned accounts
• Utilize technology and customer insights to monitor account health, identify risks, and capitalize on opportunities for product adoption
• Collaborate with Sales, Marketing, and Support teams to enhance client experience and achieve company objectives

Required qualifications

• 3+ years of experience as an enterprise level Customer Success Manager in K-12 Educational Technology (EdTech)
• Proven track record of meeting and exceeding company OKRs related to customer retention and product adoption
• Experience in client success planning with a focus on understanding and addressing customer needs
• Familiarity with tools such as Gainsight, Salesforce (SFDC), and Gong is preferred
• Legally authorized to work in the US and open to regular travel to meet with customers