Enterprise Customer Success Manager

Job Summary

Acting as a strategic partner for enterprise customers, the full-time remote Enterprise Customer Success Manager will ensure customer satisfaction and retention by managing onboarding, driving product adoption, and collaborating with internal teams to enhance the customer experience.

Key responsibilities

• Build and maintain strong relationships with enterprise customers, acting as the primary contact post-sale
• Drive product adoption and utilization by aligning product capabilities with customer business objectives
• Own the customer renewal process, proactively identifying risks and ensuring high satisfaction and retention

Required qualifications

• 5+ years in a B2B customer-facing role, preferably in Customer Success or Account Management
• Strong understanding of Customer Success frameworks and lifecycle management
• Demonstrated success in driving customer adoption, retention, and expansion
• Experience with HubSpot and ChurnZero or similar Customer Success software
• Experience in the cybersecurity industry is a plus