Enterprise Customer Success Manager

Job Summary

As the primary point of contact for a portfolio of enterprise-level clients, the full-time remote Enterprise Customer Success Manager will guide clients through onboarding and adoption of a generative AI search optimization software, ensuring they achieve maximum value and satisfaction from the platform.

Key responsibilities

• Act as the main liaison for 10-20 enterprise clients, helping them maximize the impact of the software solution
• Translate platform data into tailored strategic recommendations to drive improvements in visibility and optimization
• Conduct quarterly business reviews and content strategy sessions to enhance content visibility and AI-discovery performance

Required qualifications

• 5+ years in customer success or account management, preferably in a marketing-focused SaaS environment
• Experience building processes and systems in early-stage teams
• Demonstrated fluency with AI tools for research and analysis
• Proven ability to manage a strategic enterprise book of business
• Strong collaborative skills to work effectively across product, sales, and marketing teams