Enterprise Customer Success Manager

Job Summary

Working remotely in the US, the full-time Enterprise Customer Success Manager will partner with public sector clients to enhance their operational efficiency and safety using IoT solutions, while managing customer relationships and driving long-term success.

Key responsibilities

• Compose joint success plans with customers, outlining objectives and metrics to achieve business value
• Conduct workshops to understand customer operations and recommend workflow changes for optimal product use
• Orchestrate executive business reviews to assess past successes and align on future goals

Required qualifications

• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role, preferably in Enterprise SaaS
• Experience supporting or working with technical products
• Proven track record of building trust and effective communication with various stakeholders
• Bachelor's degree from a 4-year institution
• Strong priority management and high emotional intelligence