Enterprise Customer Success Manager

Job Summary

Owning the post-sale experience for a focused portfolio of Enterprise accounts, the full-time remote Enterprise Customer Success Manager will manage onboarding, conduct regular business reviews, and drive renewal and expansion outcomes while building strong relationships with decision-makers in complex construction companies.

Key responsibilities

• Drive strong renewal and expansion outcomes through proactive engagement with SC Enterprise accounts
• Lead comprehensive onboarding experiences and ensure full adoption across customer organizations
• Conduct regular Implementation Reviews and QBRs to demonstrate value and identify expansion opportunities

Required qualifications

• Experience as a PM or PE at a commercial Specialty Contractor
• Familiarity with change order request processes
• Strong relationship-building skills with executives and field teams
• Analytical instincts for reading dashboards and analyzing data
• High ownership and proactivity in monitoring account health signals