Enterprise Customer Success Manager

Job Summary

Managing a portfolio of large global clients, the full-time Enterprise Customer Success Manager will act as a strategic advisor to drive product adoption and deliver measurable business outcomes in a remote setting.

Key responsibilities

• Develop and execute strategic customer success plans, establishing executive-level relationships and presenting performance insights through Executive Business Reviews (EBRs)
• Monitor customer satisfaction, analyze health metrics, and proactively mitigate churn risks while identifying opportunities for revenue expansion
• Collaborate cross-functionally with internal teams to represent the voice of the customer, influence product roadmap, and drive continuous improvement

Required qualifications

• 5+ years of experience in Customer Success or Account Management within a SaaS or technology company, preferably with enterprise clients
• Direct experience or deep understanding of the fitness industry, particularly in boutique fitness operations or software
• Proven track record of managing and growing large customer accounts, including executive engagement and renewal ownership
• Strong ability to translate customer goals into actionable plans that deliver measurable value
• Proficiency with CRM systems (Salesforce preferred) and the Microsoft Office Suite