Enterprise Customer Success Manager

Job Summary

Managing and growing relationships with enterprise accounts, the full-time salaried Enterprise Customer Success Manager will serve as a strategic advisor to executive stakeholders, driving customer retention, expansion, and product adoption in a fully remote environment.

Key responsibilities

• Manage strategic customer relationships and drive executive business reviews
• Oversee retention, renewal management, and expansion growth initiatives
• Collaborate cross-functionally to ensure customers achieve their business objectives

Required qualifications

• 5+ years of experience in Customer Success or Strategic Account Management within a SaaS environment
• Proven success managing enterprise accounts with executive-level stakeholders
• Demonstrated track record of driving customer retention and expansion revenue
• Experience leading executive business reviews and presenting to senior leadership
• Familiarity with tools such as Salesforce, Gainsight, or similar platforms