Enterprise Customer Success Manager

Job Summary

Seeking a high-energy and collaborative Enterprise Customer Success Manager, this full-time role will manage all stages of customer relationships, provide expert support to clients, and engage cross-functional teams to ensure successful project implementations in a dynamic environment.

Key responsibilities

• Manage customer relationships through implementation, insight presentations, and issue management
• Provide consultative support to clients, ensuring successful outcomes and account growth
• Collaborate with the Customer Success team and Solution Engineers to guide clients through implementations

Required qualifications

• Experience leading customer projects in a consulting firm with strong analytic skills
• MBA or relevant Master's degree in business, technology, or engineering preferred
• Previous Customer Success experience in an enterprise or SaaS environment is a plus
• Strong project/program management skills with technical acumen
• Working knowledge of biometrics or identity software is ideal