Enterprise Customer Success Manager

Job Summary

Managing a portfolio of clients, the full-time Enterprise Customer Success Manager will ensure customer retention and satisfaction while building strategic relationships and driving product adoption in a fully remote environment.

Key Responsibilities:

• Manage client relationships to increase adoption, retention, and showcase product value
• Drive customer interactions across the lifecycle and deliver business reviews to assess progress and trends
• Collaborate with internal stakeholders to resolve support issues and develop up-sell opportunities

Required Qualifications:

• 5+ years of Sales or Account Management experience in a quota-carrying role
• Experience selling SaaS solutions across various market verticals
• Proficiency with Microsoft Office programs and experience with Salesforce preferred
• Ability to establish strong relationships and work independently in a remote environment
• Demonstrated ability to accurately forecast revenue and exceed quotas