Enterprise Customer Success Manager

Job Summary

As a full-time remote Enterprise Customer Success Manager, the successful candidate will serve as a strategic partner for enterprise customers, focusing on maximizing value through onboarding, product utilization, and retention while collaborating with internal teams to enhance the customer experience.

Key responsibilities

• Build and maintain strong relationships with enterprise customers, ensuring successful onboarding and ongoing value realization
• Drive product utilization by aligning capabilities with customer goals and conducting strategic reviews to demonstrate ROI
• Own renewals by monitoring customer health metrics and maintaining high satisfaction and retention rates

Required qualifications

• 5+ years in B2B Customer Success with a proven track record in driving adoption, retention, and expansion
• Strong understanding of Customer Success frameworks, lifecycle management, and subscription renewal processes
• Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
• Excellent relationship-building skills with the ability to navigate high-stakes conversations across all stakeholder levels
• Detail-oriented and highly organized, with a willingness to dive deep into technical product details; cybersecurity experience is a plus