Enterprise Customer Success Manager

Job Summary

To enhance client relationships and drive account growth, the full-time remote Enterprise Customer Success Manager will collaborate with leadership to ensure customer success, mitigate churn, and manage strategic relationships effectively.

Key responsibilities

• Drive account growth by identifying opportunities for new products and services that align with client goals
• Partner with clients to define success metrics and track KPIs to maximize value from solutions
• Act as the primary point of contact for executive stakeholders, providing strategic relationship management and support

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field
• 5+ years of experience in Customer Success or Account Management, preferably in B2B SaaS
• Strong understanding of complex system integrations and APIs
• Experience in discussing contracts and identifying upsell opportunities
• Familiarity with healthcare delivery or clinical operations is a plus