Enterprise Customer Success Manager
Job Summary
As a trusted partner to the largest and most strategic customers, the full-time remote Enterprise Customer Success Manager will guide onboarding, drive adoption and expansion, and influence both customer outcomes and product development.
Key responsibilities
- Partner with Account Executives and Solutions Engineers to ensure successful onboarding and implementation, achieving ROI within the expected timeline
- Build and execute account strategies for adoption, expansion, and retention, while monitoring customer health and proactively identifying risks and opportunities
- Develop executive-level relationships and deliver purposeful QBRs/EBRs to connect customer business goals with Lumos impact
Required qualifications
- 7+ years of experience in Customer Success or a related customer-facing role
- 3+ years of experience managing enterprise-level customers and driving adoption
- Proven track record of exceeding GRR and NRR targets
- Ability to build strong relationships with senior stakeholders
- Experience collaborating with technical teams, such as Security, Engineering, or DevOps
Complete Job Description
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