Enterprise Customer Success Manager
Job Summary
Experienced in managing strategic accounts, the full-time Enterprise Customer Success Manager will oversee a portfolio of mid-market and enterprise healthcare customers, focusing on account planning, executive engagement, and driving product adoption while working remotely.
Key responsibilities
- Serve as the primary point of contact for healthcare customers, building executive relationships and aligning with their clinical and operational goals
- Develop and execute comprehensive account plans to drive platform adoption and long-term partnership growth
- Lead Executive Business Reviews, delivering data-driven insights and managing the full renewal lifecycle to maintain a strong renewal rate
Required qualifications
- 5+ years of experience in Customer Success or Account Management, with at least 2+ years in healthcare SaaS or EHR platforms
- Proven success in managing complex accounts and driving expansion revenue through upsell and cross-sell initiatives
- Strong executive presence with the ability to influence C-suite stakeholders
- Proficiency in data storytelling and translating usage metrics into customer narratives
- Experience with CRM platforms and customer health monitoring solutions
Complete Job Description
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