Enterprise Customer Success Manager
Job Summary
Working remotely in the US, the full-time Enterprise Customer Success Manager will partner with public sector clients to enhance their operations using IoT solutions, ensuring safety, efficiency, and sustainability while managing success plans and conducting workshops.
Key responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
- Compose joint success plans with customers, outlining objectives, metrics, and timelines
- Conduct workshops to understand customer operations and recommend workflow changes
Required qualifications
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role, preferably in Enterprise SaaS
- Experience supporting or working with technical products
- Proven track record of building trust and communicating effectively with diverse stakeholders
- Bachelor's degree from a 4-year institution
- Strong problem-solving skills and a solutions-oriented mindset
Complete Job Description
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