Enterprise Customer Success Manager
Job Summary
Owning the entire customer journey, the full-time Enterprise GTM Customer Success Manager will manage onboarding, implementation, and renewals while ensuring 85% Gross Revenue Retention (GRR) and 110% Net Revenue Retention (NRR) in a remote environment.
Key responsibilities
- Lead every renewal conversation and proactively mitigate churn risk to meet GRR and NRR targets
- Manage structured implementations, configure products, and deliver training to drive early adoption
- Monitor customer usage, identify growth opportunities, and advocate for best practices within the customer's sales and marketing tech stack
Required qualifications
- 3+ years in Customer Success, Implementation, or Account Management in B2B SaaS with a focus on renewals
- Direct experience managing renewals and accountability for GRR/NRR metrics
- Hands-on proficiency with HubSpot and Salesforce, understanding CRM architecture and data flow
- Experience building workflows and configuring integrations for customers
- Strong project management and relationship-building skills with a customer-first mindset
Complete Job Description
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