Enterprise Customer Success Manager
Job Summary
Leading a team of Enterprise Customer Success Managers, the full-time remote Manager of Enterprise Customer Success will develop and coach staff to enhance customer retention and expansion while managing Zillow's largest accounts and fostering a culture focused on customer outcomes.
Key responsibilities
- Mentor and coach Senior Customer Success Managers to improve customer engagement and strategic thinking
- Implement strategies to drive product adoption, retention, and customer satisfaction while addressing churn risks
- Build strong cross-functional relationships with internal teams to advocate for customer needs and enhance overall service delivery
Required qualifications
- 5+ years of experience in Customer Success or a related client-facing role
- At least 3 years of people management experience with a focus on developing high-performing teams
- Proven track record of driving measurable results and exceeding goals in a fast-paced environment
- Industry experience in real estate, mortgages, or online marketplaces is strongly preferred
- Strong ability to build relationships with C-level executives and lead strategic conversations
Complete Job Description
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