Enterprise Customer Success Manager

Job Summary

Focusing on the success of strategic enterprise-level customers, the full-time remote Enterprise Customer Success Manager will manage customer relationships, drive product adoption, and oversee renewals and upsell opportunities while collaborating with internal teams to enhance client satisfaction.

Key Responsibilities

• Serve as the primary point of contact for enterprise customers, ensuring product adoption and satisfaction throughout the customer lifecycle
• Proactively identify and resolve customer issues, turning potential challenges into opportunities for growth
• Manage renewals and upsell cycles, engaging in strategic negotiations to optimize customer retention and revenue growth

Required Qualifications

• Direct experience working with nonprofit customers in a B2B SaaS environment
• Strong relationship-building skills with a focus on customer success
• Proven ability to proactively address customer issues and provide solutions
• Technical proficiency in CRM systems and related technologies
• Organizational and project management skills to balance customer needs with company objectives