Enterprise Customer Success Manager
Job Summary
Building and maintaining strong client relationships, the full-time Enterprise Customer Success Manager will drive customer satisfaction and retention while working remotely.
Key Responsibilities:
- Manage customer relationships by serving as the primary point of contact and conducting regular check-ins
- Develop and execute tailored customer success plans, monitoring customer health and identifying growth opportunities
- Track key customer success metrics and provide updates to leadership on customer health and success initiatives
Required Qualifications:
- Bachelor's degree in Business, Computer Science, Marketing, Communications, or a related field
- 7+ years of experience in customer success or account management within the software industry
- Proven track record of managing and growing customer relationships
- Strong understanding of SaaS business models and technology
- Proficiency with CRM software and customer success tools
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,891 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
