Enterprise Customer Success Manager

Job Summary

Focusing on strategic customers in the North American market, the full-time remote Enterprise Customer Success Manager will maintain long-term relationships, act as a trusted advisor, and ensure successful implementation and adoption of the company's AI CRM solutions.

Key responsibilities

• Maintain and develop long-term relationships with strategic customers in the Corporate & Enterprise segment
• Act as a trusted advisor, effectively communicating with stakeholders at various levels, including C-level executives
• Control and audit delivery processes for implementation projects, identifying early red flags to prevent issues

Required qualifications

• Minimum 3+ years of B2B Customer Success, Account Management, or Project Management experience with Enterprise accounts in the U.S
• Experience working with banks and/or credit unions, with a solid understanding of their business models and customer needs
• Proven track record of building strong customer relationships and driving adoption and value realization
• Strong executive-level communication skills and experience engaging with senior and C-level stakeholders
• Experience overseeing complex technology implementation projects and identifying customer or delivery risks is a plus