Enterprise Customer Success Manager
Job Summary
As an Enterprise Customer Success Manager focused on Platform partnerships, this remote, full-time position will manage post-sales lifecycle activities for strategic customers, driving solution co-creation, adoption, and value realization through effective relationship management and technical partnership.
Key responsibilities
- Oversee account management for platform customers, ensuring successful adoption, retention, and expansion of Suki's solutions
- Conduct sophisticated business reviews with C-level executives, focusing on revenue growth and end-user adoption of joint solutions
- Collaborate with customer product and engineering teams to facilitate technical partnerships and drive effective enablement strategies
Required qualifications
- 8+ years of experience in Enterprise Customer Success, Technical Account Management, or Strategic Partner Success, preferably in a B2B SaaS or platform-focused environment
- Experience in the Health Tech, EMR, or Digital Health sectors
- Proven ability to drive significant business outcomes for large enterprise customers
- Exceptional communication and executive-level relationship management skills
- Bachelor's degree in engineering, science, or a technical discipline
Complete Job Description
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