Enterprise Customer Success Manager
Job Summary
Leading a team of Customer Success Managers, the full-time remote Enterprise Customer Success Manager will drive customer satisfaction, adoption, and retention while developing strategies to enhance customer outcomes and managing a portfolio of clients to ensure high renewal rates.
Key Responsibilities
- Onboard and develop the Customer Success Managers, providing coaching and mentoring to enhance team performance
- Empower the team to achieve targets for net renewals, retention, and expansion by focusing on customer outcomes
- Monitor customer health and implement strategies to mitigate risks, ensuring high renewal rates
Required Qualifications
- Proven experience in managing teams and mentoring staff in a customer success or related role
- Strong ability to build relationships and influence stakeholders at all management levels
- Experience in collaborating cross-functionally with sales, product, and other departments
- Ability to articulate technical concepts clearly to both technical and non-technical audiences
- Demonstrated success in driving customer satisfaction and retention in a high-pressure environment
Complete Job Description
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