Enterprise Customer Success Manager
Job Summary
Building and growing relationships with key stakeholders, the full-time salaried Enterprise Customer Success Manager will drive product adoption and ensure customer success for Fortune 500 accounts while working in a flexible remote environment.
Key responsibilities
- Develop and execute comprehensive account plans to enhance product adoption and customer satisfaction
- Build and maintain meaningful relationships with executives and stakeholders to foster customer loyalty and engagement
- Coordinate with cross-functional teams to manage project timelines and deliver on customer commitments
Required qualifications
- 5+ years of experience in B2B SaaS Customer Success with a focus on renewal and customer expansion
- Experience engaging with C-level executives in Marketing and Sales
- Technical aptitude with SaaS technologies
- Strong executive-facing communication and presentation skills
- Proven ability to drive customer success and influence product development
Complete Job Description
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