Enterprise Customer Success Manager
Job Summary
Owning and growing relationships with strategic customers, the full-time Enterprise Customer Success Manager will work remotely to ensure customer success through implementation, adoption, and expansion while acting as a trusted advisor to executive and operational stakeholders.
Key responsibilities
- Manage strategic enterprise relationships from post-sale through implementation, adoption, expansion, and renewal
- Develop and execute customer success plans that align product adoption with measurable business outcomes
- Lead high-impact executive business reviews and proactively address customer health and sentiment
Required qualifications
- 7-10+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or fintech
- Proven experience managing a portfolio of 50+ customers with significant revenue impact
- Strong track record of building trusted relationships with senior executives
- Ability to connect customer business objectives with product adoption and expansion
- Experience coordinating across technical and business teams in high-pressure situations
Complete Job Description
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