Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

• Establish business partnerships with Enterprise customers and act as their main point-of-contact
• Create and develop account strategies to ensure long-term retention and growth
• Leverage industry best practices and analytic insights to identify opportunities and improvement areas for customers

Required Qualifications:

• 3+ years experience in customer success or customer-facing role at a B2B technology or management consulting company
• Proven ability to maintain highly valued and outcome-based partnerships with a customer base
• Experience and comfort rapidly working with large data sets, conducting analysis, and presenting business insights
• Strong organizational and project management skills with keen attention to detail
• Passion for sustainability, food waste reduction, and innovative technology and analytic solutions