Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

• Establish and oversee customer adoption, training, and development of best practices
• Proactively uncover emerging pain points and expectations to address customer needs
• Identify upsell and expansion opportunities to grow the NRR and ensure customer retention

Required Qualifications:

• 5+ years of Enterprise Customer Success or Account Management experience
• Direct experience in the fleet management or telematics industry
• Track record of delivering scalable solutions in a high-growth environment
• Strong project management skills and ability to lead cross-functional teams
• Ability to thrive in a high-growth, high-ambiguity environment