Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

• Onboard and train Enterprise clients on software, develop customized training programs
• Regularly meet and communicate with clients to ensure needs are met and maximize software usage
• Manage client accounts, offer tailored solutions, provide support, and improve client satisfaction

Required Qualifications:

• JD Degree
• 3+ years of experience in legal technology or SaaS customer-facing role with Enterprise clients
• Interest in learning new technology and the law
• Personable, positive attitude, problem-solving skills, and customer-oriented
• Ability to work in a remote, cross-functional team