Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

• Own the health and success of customers from go-live through to renewal and expansion
• Proactively engage clients to demonstrate value and identify growth opportunities
• Build strong executive level relationships and track client health to mitigate churn risk

Required Qualifications:

• Minimum of 3+ years of experience as a Customer Success Manager at a B2B SaaS company
• Ability to manage multiple accounts simultaneously with attention to detail
• Proven record of building strong relationships with executive and C-suite level
• Experience in customer onboarding and product adoption
• Comfortable collaborating with technical and business teams