Enterprise Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Enterprise.

Key Responsibilities:

• Become a strategic and supportive partner for customers during the onboarding process, ensuring long-term client retention
• Establish and maintain relationships with customers, supporting onboarding and setting partnership goals
• Manage customer communications, including billing, legal, security, and technical inquiries

Required Qualifications:

• 3 years of account management experience in a SaaS organization
• Knowledge of cloud-based applications such as Salesforce, Google Apps, and Marketo
• Ability to work under pressure and meet deadlines
• Must be tech-savvy and willing to learn new technologies
• Flexible and able to handle competing priorities and projects