Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

• Manage relationships with enterprise customers, acting as a strategic advisor and helping them achieve their business outcomes
• Handle renewal negotiations, upsell qualification, and account management needs
• Project manage internal, cross-functional customer projects and provide feedback to shape the product roadmap

Qualifications:

• 5+ years of experience in Customer Success and/or Account Management
• Past experience with full-cycle renewals and identifying upsell opportunities
• Strong coaching skills, technical aptitude, and territory management skills
• Experience in SaaS, preferably in early to mid-stage startups
• Comfortable working with CxOs and managing a sales process