Enterprise Customer Success Specialist

Job Summary

A company is looking for an Enterprise Customer Success Specialist in the Philippines.

Key Responsibilities

• Support onboarding, training, implementation, and follow-up for Enterprise customers
• Monitor usage and engagement data, flagging accounts that need support
• Maintain regular contact with customers to drive adoption and satisfaction

Required Qualifications

• Experience in customer support, customer success, or account coordination
• Strong organization and follow-through skills
• Ability to work with data, reports, and customer records accurately
• Experience supporting onboarding or customer adoption programs is preferred
• Familiarity with CRM systems or customer reporting tools is a plus