Enterprise Customer Success Specialist

Job Summary

To drive customer success and sales growth, the full-time remote Enterprise Customer Success Specialist will partner with Client Partners, ensuring effective onboarding, product support, and ongoing training for users of Pearson's portfolio.

Key responsibilities

• Evaluate customer needs and deliver impactful demonstrations of Pearson courseware products
• Ensure successful customer onboarding and provide ongoing training to maximize product usage
• Utilize data to analyze market share growth and adapt solutions to meet customer strategies

Required qualifications

• Bachelor's Degree or equivalent experience
• Experience in customer-facing roles such as customer success, account management, or corporate training
• Background in Edtech, Customer Success, Higher Education, or Sales