Enterprise Customer Support Specialist
Job Summary
Seeking a remote Enterprise Customer Support Representative, the role focuses on delivering expert-level support to enterprise clients, managing technical inquiries, and ensuring optimal use of the Wealthbox CRM platform while collaborating with internal teams.
Key responsibilities:
- Serve as the primary contact for enterprise clients, addressing their needs via email, phone, and video conferencing
- Act as a technical advisor to help clients optimize advanced features and guide them through integrations and tech stack configurations
- Collaborate with teams to troubleshoot escalated technical issues and maintain documentation for enterprise-level solutions
Required qualifications:
- 4+ years of experience in enterprise customer support or customer success, preferably in SaaS
- Strong background in supporting CRM or large-scale enterprise software
- Deep understanding of enterprise-level IT infrastructure, cloud services, and security best practices
- Expertise in CRM platforms, SaaS architecture, and workflow automation
- Proven ability to communicate effectively with both technical and non-technical stakeholders
Complete Job Description
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