Enterprise Implementation Specialist

Job Summary

Proactively ensuring customer satisfaction during the implementation phase, the full-time Enterprise Implementation Specialist will facilitate product adoption for Enterprise customers, assist with training webinars, and manage support inquiries, all while working remotely from Canada.

Key responsibilities:

• Work closely with Enterprise customers to ensure successful product adoption and long-term success
• Facilitate training webinars and manage support tickets and calls for assigned customers
• Identify upsell opportunities and contribute to customer renewal efforts

Required qualifications:

• Proven customer support experience or relevant experience in a similar role
• Demonstrated ability to communicate effectively and present concepts clearly
• Experience with mobile devices and applications is a plus
• Aptitude for problem-solving and proficiency in software programs
• Expert-level knowledge of SiteDocs product support