Enterprise Lead, Employee Benefits

Job Summary

A company is looking for an Enterprise Lead, National Client Experience - Employee Benefits.

Key Responsibilities

• Act as a liaison between the transition project team and end-users, communicating process changes and translating technical jargon
• Provide subject matter expertise to support optimization of new workflows and ensure usability during testing and pilots
• Conduct hands-on training sessions and offer real-time troubleshooting during go-live

Required Qualifications, Training, and Education

• Deep understanding of legacy processes and new systems
• Experience in analyzing options and evaluating outcomes for business decisions
• Proven ability to advocate for process changes and encourage adoption
• Experience in conducting training and providing support for new workflows
• Strong collaborative skills to work with project managers, IT, and end-users